#designsystem

#web

#Figma

Customer Portal for Fabrication

Customer Portal for Fabrication

Customer Portal for Fabrication

Customer Portal for Fabrication

Customer Portal for Fabrication

Customer Portal for Fabrication

To provide customers with a single source of truth for their fabrication projects and contracts, with real-time updates and transparency.

To provide customers with a single source of truth for their fabrication projects and contracts, with real-time updates and transparency.

To provide customers with a single source of truth for their fabrication projects and contracts, with real-time updates and transparency.

To provide customers with a single source of truth for their fabrication projects and contracts, with real-time updates and transparency.

To provide customers with a single source of truth for their fabrication projects and contracts, with real-time updates and transparency.

To provide customers with a single source of truth for their fabrication projects and contracts, with real-time updates and transparency.

2022- 2023

Timeline

Product Designer

My Role

Team

  • 2 product manager

  • 12+ engineers

2022- 2023

Timeline

Product Designer

My Role

Team

  • 2 product manager

  • 12+ engineers

Challenges

Challenges

Zetwerk is a fabrication platform that helps businesses of all sizes get their products made. However, managing multiple concurrent projects and contracts can be challenging, leading to confusion, delays, and frustration. This can ultimately impact the ability to keep projects on track and meet objectives.

Zetwerk is a fabrication platform that helps businesses of all sizes get their products made. However, managing multiple concurrent projects and contracts can be challenging, leading to confusion, delays, and frustration. This can ultimately impact the ability to keep projects on track and meet objectives.

Goals

Goals

Create a customer portal that delivers a consolidated and project list designed for transparency and real-time updates, serving the needs of our customers.

Create a customer portal that delivers a consolidated and project list designed for transparency and real-time updates, serving the needs of our customers.

The portal should provide customers with a single source of truth for all their projects and contracts, including:

The portal should provide customers with a single source of truth for all their projects and contracts, including:

  • Quality Control Status

  • Order Status

  • Shipment Status

  • Material Availability

  • Financial Information

  • Production Schedule

Product Design Approach

  • Create a customer portal with a strong emphasis on user experience and transparency.

  • Design and develop a customer dashboard that is visually appealing, easy to navigate, and provides users with essential information at a glance.

  • Implementing Real-time Data Integration for Project and Contract Information in the Customer Portal

Here’s a few highlights

Design a solution to effortlessly manage the complicated delivery tracking & verifying process

Result

Result

1

3

3

3

3

User Engagement

Metric: Monthly active users
Current Data: 300 monthly active users
Success: Aim to increase to 500 monthly active users in the next quarter.

2

3

3

3

3

Dashboard Adoption & Usage

Metric: Percentage of customers using the dashboard
Current Data: 60% of customers are actively using the dashboard
Success: Target 90% dashboard adoption within the next six months.

3

Data Access

Metric: Weekly data accesses per user
Current Data: Users access data 12 times per week on average
Success: Aim for an average of 15 or more data accesses per user per week.

4

3

3

3

3

Real-Time Updates

Metric: Average update delay (minutes)
Current Data: Average delay is 4 minutes
Success: Maintain an average delay of under 5 minutes.

Jeevan Designs (Version 3) · Made with ☕️ ❤️ · ©2024 Portfolio by Jeevan M

jeevan.uxuidesigner@gmail.com

Jeevan Designs (Version 3) · Made with ☕️ ❤️ · ©2024 Portfolio by Jeevan M

jeevan.uxuidesigner@gmail.com

Jeevan Designs (Version 3) · Made with ☕️ ❤️ · ©2024 Portfolio by Jeevan M

jeevan.uxuidesigner@gmail.com

Jeevan Designs (Version 3) · Made with ☕️ ❤️ · ©2024 Portfolio by Jeevan M

jeevan.uxuidesigner@gmail.com

Jeevan Designs (Version 3) · Made with ☕️ ❤️ · ©2024 Portfolio by Jeevan M

jeevan.uxuidesigner@gmail.com